Tips for a safe online shopping experience
Online shopping provides a convenient way of making purchases at anytime of day, 365 days a year, from a huge and ever growing selection of websites. While most online purchases go smoothly with no real problems we would recommend that you take the following steps to protect yourself and ensure that you have an enjoyable time.
Follow the following advice to stay safe online
- Remember that all of your usual shopping rights apply online: see http://www.consumer.gov.uk/ for more information
- Be aware of terms and conditions and especially check payment and delivery details
- Keep your own records of what you order
- Know who you're dealing with and get the seller's landline phone number and postal address
- Always use a credit card. EU Law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection
- Only give your payment card details over a secure connection, and never by email: never disclose your PIN number to anyone, and never send it over the internet
- You usually have at least 7 days to cancel an order and request a refund from an EU retailer
- Check your payment card statement carefully, you have at least 90 days to report a suspect transaction
- When you buy goods online from outside the EU
- You are an importer and may be liable to pay any Customs Duty and VAT
- Err on the side of caution as it may be difficult to seek redress if problems arise
- If you have a problem, contact the seller then, if you need to, the payment company and local Trading Standards Office
This guide was written buy the easywebstore support team. We would like to invite you to contact and chat to us if you have any further questions.